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The business landscape has changed. Thanks to integrated data platforms and IoT devices, companies are successfully extracting every byte of information from business processes and using it to empower...
To monitor every aspect of performance, a Renault Sports Formula One race car is outfitted with over 200 sensors that generate more than 35 billion data points over a typical race weekend. Since ...
Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller's issue, but they must do so while conveying empathy, assertiveness, and confidence...
So far, we've extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We've learned how digital allows t...
When you think digital transformation, what typically comes to mind? For most people, it means rapidly changing technology within the context of enterprise and consumer-oriented private services. Many...
Just as every person's fitness goals are different, so too are the individual paths to achieving those goals. But when it comes to creating customized experiences for its 4+ million members acros...
Travel Counsellors Ltd. is an independent travel company headquartered in Manchester, England with more than 1,800 travel counselors operating in seven countries around the world. One of the comp...
How do you differentiate yourself and stand out from your competitors? Delivering a more consistent, seamless, and personalized experience for customers is a great way to start--and an even better way...
Real time insights and embedded intelligence transform your customer interactions. Understand the impact of the buyer's journey. Target the right audience with dynamic segmentation. Bring together ins...
"We have fun. We make fun. We share fun. The future is bright," that's what we heard from the New Belgium Brewing Company. What's CRM powers all this fun? Microsoft Dynamics 365, of course! "Techn...
On average, sellers work with 6.8 stakeholders and 16 colleagues per deal, which makes sales cycles very long and extremely complex. To further complicate matters, today's sellers are on twice as man...
After growing into one of the largest hotel chains in the U.S., the Red Lion Hotel Corporation (RLH) faced the challenge of combining its internal siloed legacy platforms into a unified system that e...