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The business landscape has changed. Thanks to integrated data platforms and IoT devices, companies are successfully extracting every byte of information from business processes and using it to empower...
Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller's issue, but they must do so while conveying empathy, assertiveness, and confidence...
When you think digital transformation, what typically comes to mind? For most people, it means rapidly changing technology within the context of enterprise and consumer-oriented private services. Many...
Just as every person's fitness goals are different, so too are the individual paths to achieving those goals. But when it comes to creating customized experiences for its 4+ million members acros...
Travel Counsellors Ltd. is an independent travel company headquartered in Manchester, England with more than 1,800 travel counselors operating in seven countries around the world. One of the comp...
Real time insights and embedded intelligence transform your customer interactions. Understand the impact of the buyer's journey. Target the right audience with dynamic segmentation. Bring together ins...
On average, sellers work with 6.8 stakeholders and 16 colleagues per deal, which makes sales cycles very long and extremely complex. To further complicate matters, today's sellers are on twice as man...
After growing into one of the largest hotel chains in the U.S., the Red Lion Hotel Corporation (RLH) faced the challenge of combining its internal siloed legacy platforms into a unified system that e...
See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding servi...
Leading tire company Michelin put together a team dedicated to engineering a game-changing experience that would allow customers to bypass the in-store line and reclaim their day. Watch this video to...
Marketing automation offers the best of both worlds by increasing productivity while decreasing overhead. Running your marketing efforts through a single, concise dashboard helps your sales reps prior...
Coordinating teams and tools can be difficult, especially for global brands. That's why Swarovski is letting go of its multiple sales tools in favor of a single, cohesive, connected system. Check out...