Using AI To Augment Customer Service Agents

There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things -- including customer s...

Is Your Email System as Advanced as its Attackers?

New exploits come out faster all the time. Office 365 Advanced Threat Protection helps organizations stay ahead. Download and customize this infographic with your company logo. Then share it with cust...

Increase business productivity with Windows Server and Azure

IDC calculates the need for data storage capacity across all media types over the next four years will exceed the entire amount of data shipped over the past 20 years. With an exponential increase in ...

Customer Story: Clifton Coffee | Connect and Collaborate

Clifton Coffee Roasters (CCR) was the first specialty coffee roaster to adopt the Teamwork solutions from Microsoft platform, which means they're breaking new ground in communications methods for the...

Data Migration Process: How Agencies Can Successfully Move Data to Modern Systems

In a recent Accenture survey of IT executives, 58 percent of those surveyed experienced 2 to 3 major IT outages over the past decade. Cloud migration can help prevent outages, increase security protec...

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Six types of remote workers and how to support them

How can you improve and enable productivity across your team? This e-book outlines different types of remote workers and how you can best encourage their success, from addressing specific technical...

Customer story: Australian National University pioneers the next generation of genomics research by moving to the cloud

Australian National University is consistently ranked as one of the top 20 genomic research institutions. As pioneers of genomic research, they are growing the number of samples they use. As a result...

Quiz: How Secure Are You

Take this 10-question quiz to find out if your company is safe and secure or at risk to become a cybercrime victim. View: Quiz: How Secure Are You...

Michelin delivers with Microsoft Dynamics 365 for Field Service

Leading tire company Michelin put together a team dedicated to engineering a game-changing experience that would allow customers to bypass the in-store line and reclaim their day. Watch this video to...

Help customers work from almost anywhere, on any device, with Microsoft technology

More than 50% of employees report that mobile technology helps them achieve work-life balance by enhancing productivity. We know that you probably want to empower your employees to work remotely, but ...

IT Detects Security Threats First. It’s Worth Considering Why.

It's been a long road, but Security and IT teams are making great progress in terms of collaboration, according to a new Dark Reading survey of IT and cybersecurity professionals. Dark Reading tracks ...