Solutions and Product Director – Microsoft and UC Solutions


Location: Sandy, UT

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Job description:

Solutions and Product Director – Microsoft and UC Solutions

Altigen Communications and ZAACT Consulting are seeking a process oriented, hands-on Solution and Product Director to drive key consulting engagements, custom solution integrations with 3rd party software, and the company’s Microsoft-focused product strategy and requirements. This individual will be the bridge between the customer and/or partner, project management, technical teams, and company management to ensure that product visions are converted into producible solutions. This position requires regular communication with both internal and external teams at all levels of management. Individual will need to be able to occasionally meet with Altigen’s global engineering teams, including those based in our Nepal, India, and Taiwan offices.

 

Responsibilities

  • Act as solution manager for larger custom solution clients, project management, and technical teams to ensure complete product is understood and delivered as expected
  • Own key technology integrations with strategic technology providers to ensure technology integration projects meet both company and customer needs and are delivered per roadmap
  • Serve as the Product owner for Altigen’s Team’s solutions portfolio including the Service Delivery Platform and value-added applications
  • Participate in the development of product roadmaps
  • Manage product roadmaps based on feature requests, market analysis and priorities
  • Provide ideas and input to marketing for the creation of marketing requirements documents (MRDs)
  • Clearly document product features / functionality to be developed
  • Communicate with / provide clarity to engineering teams regarding product requirements
  • Help create product training for sales, deployment, technical support engineers, and customers
  • Manage customer Beta process
  • Regularly conduct market and competitive analysis to identify new / enhanced capabilities

 

Preferred Qualifications:

  • BS or MS technical degree
  • 15+ years of experience in a product or technical delivery management role
  • Knowledge of custom development engagements and consulting
  • Expertise in Microsoft cloud technologies, MS communications suite, and other UC platform(s)
  • Domain knowledge in VoIP, IP-PBX and Contact Center solutions
  • Experience in working with Azure and Azure DevOps
  • Process and detail oriented
  • Flexibility to have weekly meetings with key international team members

 

Benefits:

  • Flexible PTO
  • Full medical, dental, and vision benefits with HSA
  • 401k
  • One month paid sabbatical (after 5 years employment)

 

 

Altigen Communications and ZAACT are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 


How to Apply:

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